Shipping & Returns

Shipping methods and delivery times

topissimi.com will only deliver orders in Europe, Spain and islands. The delivery time is from 1 day to 5 business days from the date of receipt of the order.

Orders will be shipped directly from topissimi.com through your logistics operators.

The calculation of shipping costs occurs dynamically based on the products you have in your shopping cart.

In the event that there is no person responsible for receiving the package at the indicated delivery address, a notice will be left with a telephone number that you must call to confirm at what time the merchandise can be delivered. The transport agency will keep your package in its warehouses approximately 5 days before proceeding to return it to our facilities.

If you do not receive your purchase within the estimated time, you should contact topissimi.com Customer Service. You can write to us at info@topissimi.com. From the moment we have your notification, we will take the appropriate steps to find out why you have not received it in the agreed time.

Returns

If you find a defective product in the order received, you should contact info@topissimi.com.

You can return the merchandise to us as long as you communicate your intention within a week after receiving the order and as long as you keep your packaging in optimal condition. To do this, you must contact us at info@topissimi.com, or you can also use our contact section.

Provided that the return responds to product defects, topissimi.com bears the shipping costs incurred for the return. You can replace it or replace it with other items.

If the reasons for return are beyond topissimi.com, that is, if the merchandise is in perfect condition but you still want to return it, you must send the product in its original packaging and in perfect condition. The costs incurred for the return will NOT be borne by topissimi.com.